Children

Although we love children, the clinic does not have suitable childcare facilities. We very respectfully request due to health and safety reasons alternative child care arrangements are made while you and others are enjoying treatments.

Deposits and Cancellations

A 50% deposit is payable when booking treatments lasting 1 hour to 2 or more We accept credit or debit card payments over the telephone. This deposit can be transferable within 48 hours of cancellation of an appointment. This deposit is non- refundable unless 24 hours cancellation notice is given. Appointments over 2 hours or more, 48 hours’ notice of cancellations is required, late cancellation cannot be refunded but may be transferable if 48 hours’ notice is given. Non-attendance or late cancellation deposits are non-refundable.

Appointments

We appreciate things do not always go to plan and emergencies happen and we do our best to accommodate late arrivals if possible. Should your therapist have treatments booked, your treatment will end at the scheduled time. Treatment times are approximate guide and can vary.

Gift Vouchers

Gift Vouchers are available for monetary value or for a specific treatment. We are able to take payment over the phone with a credit or debit card and can post vouchers to any UK address with no additional charge. Gift Vouchers are also available to purchase on our website.

Homecare

Our therapists are happy to provide advice on any home care you may require prolonging your clinic experience at home.

Special Offers and Promotions

Our special offers and promotions are on our website, advertised in the clinic or social media. They may have special condition that apply in addition to our normal terms and conditions.

Further information

For further information on treatments, parking or general enquiries’ then please don’t hesitate to call and our friendly team will be happy to help you.

Parking

For treatments and combinations of treatments over 90 minutes, you will be asked at the time of booking or on arrival for your car registration, make and model. We will then ensure that your car is on the parking register for the duration of your treatments. This also applies if you are popping in to make an appointment and return later for your treatment.